Refund & Cancellation Policy

At Day 1 Coworking, we aim to provide a flexible and transparent membership experience. This policy explains how cancellations, refunds and changes are handled for memberships, day passes, meeting room bookings and events.

This policy forms part of our Membership Terms. It is written to comply with the Consumer Protection Act of the Republic of China (Taiwan) (消費者保護法). Nothing in this policy limits any right you have under Taiwan law.

1. Your Statutory Right to Cancel Online Purchases (7 Days)

1.1 What you receive back when you withdraw

When a contract is withdrawn, both parties restore what they received, in accordance with Article 259 of the Civil Code. Where you have already used part of the service, the value of what you actually used is reimbursed to us in money, and we refund the balance. In practice this means:

We do not charge any administrative fee, handling fee or penalty for exercising this right. Any deduction reflects only the value of the service you actually received.

Where you visit the space and purchase in person, this seven-day statutory right does not apply, and the commercial terms below govern your purchase.

2. Membership Billing

• Memberships are billed on a rolling monthly basis.
• Your billing cycle begins on the date your membership starts and renews on the same date each month.
• All prices are quoted in New Taiwan Dollars (NTD) and are inclusive of business tax.
• A Government Uniform Invoice (統一發票) will be issued for each payment in accordance with Taiwan tax law.

Example: a membership starting on 20 August renews on 20 September, then on 20 October.

Automatic renewal. Where applicable, memberships automatically renew until cancelled. We will send you a reminder by email at least seven (7) days before each renewal, stating the renewal date and the amount that will be charged.

3. Membership Cancellation

• You may cancel your membership at any time through your member account or by contacting us.
• Cancellation prevents future renewals but does not end the current membership immediately.
• You will continue to enjoy all membership benefits until the end of your current paid billing period.
• We will confirm your cancellation in writing within two (2) business days.

4. Membership Refunds

Subject always to your statutory right in Section 1 above:

• Membership fees are generally non-refundable once a billing period has begun.
• Cancelling a membership does not entitle you to a refund for the unused portion of the current billing period.

We will, however, issue a refund in the following circumstances:

• Duplicate payments;
• Incorrect charges or technical billing errors;
• Where we terminate or suspend your membership other than for a reason set out in the Membership Terms (in which case we will refund the unused portion of your current billing period on a pro-rata basis);
• Where we are unable to provide the space or a purchased service for reasons within our control;
• Any other circumstances where a refund is required by law.

We may also offer a refund or credit in other circumstances at our discretion.

5. Day Passes

Subject always to your statutory right in Section 1 above:

• Unused Day Pass reservations may be cancelled for a full refund up to twenty-four (24) hours before the reserved date.
• Once a Day Pass has been used, its value has been consumed in full and no refund is due.
• Where a reservation has begun but the space has not been used, contact us and we will review the circumstances.
• Unused Day Passes purchased individually remain valid for six (6) months from the date of purchase.

6. Meeting Room and Event Venue Bookings

Subject always to your statutory right in Section 1 above:

• Cancelled more than twenty-four (24) hours before the booking: full refund or booking credit.
• Cancelled less than twenty-four (24) hours before the booking: no refund.
• We may, at our discretion, offer a booking credit instead of a refund.
• If we need to cancel or relocate a confirmed booking, we will offer you an alternative slot or a full refund, at your choice.

7. Events

Unless otherwise stated on the event registration page, and subject always to your statutory right in Section 1 above:

• Event registrations may be cancelled for a full refund up to forty-eight (48) hours before the event.
• No refund will be issued within forty-eight (48) hours of the event.

If we cancel an event, you will receive either a full refund or, at your choice, credit toward a future Day 1 event. Refunds for cancelled events are processed within fifteen (15) days.

Events organised by third-party hosts may be subject to separate cancellation policies, which will be clearly communicated during registration.

8. Prepaid Packages and Credits

Where we sell prepaid bundles of day passes, meeting room credits or stored-value packages, these may constitute prepaid vouchers (商品(服務)禮券) under Taiwan law. In that case:

• The applicable performance guarantee mechanism (履約保障機制) will be stated at the point of sale;
• Prepaid credits will not carry an expiry date shorter than that permitted by law;
• We remain responsible for honouring prepaid credits even after any guarantee period has expired.

9. Billing Errors

If you believe you have been charged incorrectly, please contact us within fourteen (14) days of the transaction. We will investigate and, where appropriate, issue a refund or correction within fifteen (15) days of concluding our investigation.

10. Service Changes and Interruptions

If we are unable to provide a purchased service due to circumstances within our control, we will provide, at your choice where reasonably possible:

• A full or partial refund;
• A credit towards future services; or
• An alternative booking or membership arrangement.

If the space becomes unavailable for reasons beyond our reasonable control (including earthquake, fire, pandemic, government order or loss of building services) for more than seven (7) consecutive days, membership fees will be reduced on a pro-rata basis for the period of unavailability.

11. How Refunds Are Paid

• Refunds are issued to the original payment method wherever possible.
• Statutory withdrawals under Section 1 are processed within fifteen (15) days as required by law, calculated in accordance with Section 1.1.
• Other approved refunds are processed within fifteen (15) days of approval.
• Where a Government Uniform Invoice (統一發票) has been issued, we will process the corresponding invoice cancellation or credit note.
• We do not charge any administrative fee for processing a refund.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always available on our website. Changes do not apply retroactively to purchases already made, and we will give existing members at least thirty (30) days' notice of any change that materially affects their rights.

Complaints and Dispute Resolution

If you have a complaint, please contact us first using the contact details set out at the end of this document. We aim to acknowledge complaints within three (3) business days and resolve them within fifteen (15) days.

If we are unable to resolve your complaint, you may escalate it through the following channels available to consumers in Taiwan:

• The Consumer Service Hotline on 1950;
• The consumer protection officer (消費者保護官) of the relevant local government;
• The Consumers' Foundation, Chinese Taipei (中華民國消費者文教基金會); or
• Mediation or litigation in accordance with the Consumer Protection Act.

Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of China (Taiwan). Any dispute shall be submitted to the Taiwan Taipei District Court as the court of first instance, without prejudice to any mandatory provision of the Consumer Protection Act that grants you the right to bring proceedings in another competent court.

Language

This Refund & Cancellation Policy is published in English and in Traditional Chinese. The English version is the governing version. In the event of any inconsistency or conflict between the two versions, the English version prevails, save where a mandatory provision of Taiwan law requires otherwise.

Company Information

The following details are required to be displayed under Taiwan law and by our payment providers.